Book Vet Appointments with Trusted Vets Online

Terms of Use for Clients

Date: 11 March 2025

Please read this document carefully before using the Platform. It contains the terms and conditions for its use, which are the contractual clauses between you as a recipient of consultation services and us as a provider of such services.

The Platform is available at the address: textteo.com and includes all subdomains through which the information system ensuring its functioning is used, incl. created personal websites.

1. GENERAL TERMS AND CONDITIONS

1.1. These General Terms and Conditions regulate our relations with individual persons – end users (Clients) who register in the Platform to receive the services provided by the Clinic.

1.2. The Platform is owned by Text Teo (FZE).

1.3. The contact details of the Company are:

Address: 170-Block C VL10.

E-mail: info@textteo.com

1.4. In these Terms of Use we employ terminology with the following meaning:

The Platform – a web service that is designed to facilitate the interaction between companies providing services electronically (Clinics) and their customers (End Users), providing the opportunity:

for audio and video meetings, scheduling of meetings, and for payment / receipt of payment electronically for the services provided by the Clinics;
to create an individual page for each Clinic, including providing booking page.

Provider of the services provided by the Platform (us, we) – Text Teo (FZE).

End User – a natural person who has registered in the Platform in order to be a recipient of a service provided through the Platform by a Clinic or to use other services provided by the Platform.

Clinic – any legal entity that uses the Platform to provide End Users with services related to veterinary consultations.

Registered profile (profile, personal profile) – an individual record in the information system through which the Platform functions, created for each person who wishes to use it. Creating an account allows the services provided by the Platform to be used and saves data on the way that person uses the Platform.

2. TERMS AND CONDITIONS FOR USING THE PLATFORM

2.1. In order to use the Platform as an End User, the following conditions must be met simultaneously:

To provide a device and internet connection that allow you to use the Platform;
To have a browser installed that allows the use of cookies (otherwise, the Platform will not work properly);
To have an email;
To create your personal profile in the Platform;
To provide a microphone and camera, as well as allow the system access to them – only when you receive a service for which you need to participate in video and audio exchange with the Clinic.

2.2. In order to use the Platform, you must be 18 years of age and not have a limited legal opportunity to enter into a contract.

If you have reached the age of 14 or you have reached the age of 18, but you do not have the legal ability to conclude contracts on your own, confirmation of a parent/guardian is required to use the Platform.
If you have not reached the age of 14 or you have reached the age of 18, but you do not have the legal ability to conclude a contract, even with confirmation from a parent/guardian, you cannot use the Platform.
By registering, you guarantee that you can conclude contracts on your own or you have received the necessary confirmation from a parent/guardian.

2.3. Creating an account and using the Platform as an End User is free of charge. When a price is due for receiving a service from a Clinic, the amounts you pay are the price for that service.

3. END USER SERVICES PROVIDED BY THE PLATFORM

3.1. As an End User, you may use the following stand-alone services (regardless of the services provided by the Clinics) provided by the Platform:

Registering a personal profile.
Creating an invitation to a Clinic whose services you would like to use or booking the time for consultation in Clinics schedule.
Saving data about the services used by the account, as well as about the upcoming meetings (list of the held / upcoming meetings, provider, date, price paid for each meeting).

3.2. As an intermediary between you and the Clinic, the Platform provides you with the following services:

Payment by debit or credit card at the price set by the Clinic for the service, which is done through the online Platform for making electronic payments Mamo or Stripe or any other payment system.
Video and audio connection with the Clinic upon receipt of their service.
Exchange of text messages with the Clinic and with the other participants, receiving at the same time a service from the Clinic.

3.3. As a provider of these services, we reserve the right at any time to change the type (by adding new or removing existing ones) of the services provided or of certain functionalities of the Platform, for which we will make the appropriate changes in these Terms.

3.4. We provide the specified services in the languages in which the Platform is available. The language in which the Clinic provides the service is agreed between you and the Clinic itself.

3.5. The Platform undertakes to refund the money paid for the Clinic's services only if the meeting between you and the Clinic did not take place due to the Clinic's fault. In all other cases, when the meeting took place, or when it did not take place due to defects in your equipment or connection, the money for the service will not be refunded.

3.6. You can book the Clinic's services no earlier than 10-15 minutes after the request.

3.7. If the Clinic does not get in touch or does not hold an appointment, then you can, at your choice, either request a refund for an unproven service, or rebook an appointment at a time convenient for you.

4. TECHNICAL STEPS WHEN USING THE PLATFORM

4.1. In order to use the full capabilities of the Platform, it is necessary to create a registered account, indicating the necessary data in the form for registration of End Users, provided through the interface of the Platform.

4.2. Upon registration, you agree to provide accurate and up-to-date data. In case of change you are obliged to promptly update the data specified during registration.

4.3. In order to register with the Platform you need to:

Select the end-user registration functionality available on the Platform.
Define a name and password for remote access – you can change them at any time, through the relevant functionalities of the Platform.
Specify an e-mail – it is necessary for us to communicate with you in connection with the services we provide. To this e-mail address we will send the electronic correspondence related to the use of the Platform, e.g. to confirm the registration or to request a change of access password. You can register with a specific email only once and you cannot change the registered email yourself.
Declare that you accept these Terms and are informed about the activities of personal data processing through the available functionality of the Platform – without acceptance of these Terms, registration can not be done.
Press the “Register” button – before clicking the “Register” button, you have the opportunity to view and edit the information you have provided.
Confirm your registration – we will send an email to the specified email address, which will contain a request to confirm the email and activate your account.

4.4. Selecting the “Registration” button and confirming the registration via the email you have received are electronic statements with which you enter into a contract with us in accordance with these Terms.

4.5. By accepting these Terms, you agree that the electronic statements to Text Teo (FZE), made through the Platform and/or through your registered e-mail and electronic statements from Text Teo (FZE) to you, which are signed with a simple electronic signature, are considered signed with a handwritten signature.

4.6. After confirming your e-mail, we will send you a letter to create the registration. With the letter for the successful registration, we inform you that we confirm the receipt of your statement for concluding the contract.

4.7. In order to use the Platform for receiving services from a Clinic, it is necessary to:

Have concluded a contract for the provision of the service with the Clinic or to have an agreement with them on the conditions for receiving the service.
Receive or send an invitation from or to the Clinic to hold the meeting.
Pay the price set by the Clinic with a debit or credit date – is a payment under the contract for receiving the service with the Clinic.
Join the meeting at the set time – is to receive performance from the Clinic under the service contract with them.

4.8. When using the Platform you are obliged to comply with these Terms and the Data Protection Policy.

5. PROCESSING OF PERSONAL DATA

5.1. In the process of using the Platform, we collect and process a certain amount of information that is personal data. Detailed information about the processed data and the processing activities performed is contained in the Data Protection Policy.

5.2. The data that you provide to the Clinic in the process of receiving the service (during the call or through the exchanged messages) are processed only by the Clinic. We do not access this data. The lawful processing of this data, incl. the fulfillment of the obligation to inform the data subjects is entrusted to the Clinics. As the exchange takes place through our Platform, we are processing this data. The rules for processing this data are set out in the Agreement between us and the Clinics.

6. RESTRICTION OF ACCESS AND TERMINATION OF REGISTRATION

6.1. We may temporarily restrict access to your account, and you will not be able to use the Platform and access your data only for the duration of the restriction in the following cases:

In case of suspicion of violation of these Terms or the law – until it is clarified whether a violation has been committed.
Upon a request from a competent state authority – for the period specified by the competent authority.
In case of an explicit request from you and in case of a substantiated reason for this – for the term requested by you.

6.2. Upon termination of your registration you will not be able to receive services through the Platform and you will no longer have access to the information stored in it. Your registration is terminated:

Upon your request, made explicitly in free text to the following email: info@textteo.com – we will terminate your registration within one month of receiving the request.
If your account has not been used for more than 5 years – with one month’s notice.
In case of violation of these Terms or the current legislation – after establishing the violation.
In case of a request for termination by a competent state body – immediately after receiving the request.
In other cases, at our discretion, with one month’s notice. Upon presentation of the notice, we will inform you of the reasons that require termination.

6.3. Upon termination of the registration and respectively of the contract with us, the profile and the data it contains will not be available through the Platform. We will save the data in our database for the required period, after which we will anonymize them. This includes only the data in your profile.

6.4. After termination of the registration, the following data shall be preserved:

Information about the conclusion of the contract (which we store in log files of the server we use your IP address, as well as any other information necessary to identify you and to be able to reproduce your electronic statement of acceptance of these Terms), which we keep for a period of 5 years from the termination of your registration, so that we may protect ourselves in case of disputes.
Information about the services received through the Platform (list of meetings, provider, date, price paid for each meeting) – 5 years from the termination of registration.

6.5. If no dispute arises and the data are not requested by a competent authority, the data retained after the termination of the registration shall not be processed in a manner other than storage and shall be anonymized after the expiration of the term.

6.6. If a legal dispute or procedure requiring the use of the data and / or a request from a competent state authority arises, the data shall be processed in other ways as well. In these cases, it is possible to retain data for a longer period until the final conclusion of the dispute or proceedings before all instances.

6.7. If you wish to download and store data held in your account before you terminate your registration, you may exercise your right of portability in the manner specified in the Privacy notice.

7. COMPLAINTS AND SIGNALS

7.1. Complaints and signals regarding the operation of the Platform can be sent via the feedback form in the Platform or to the contact address specified in these conditions.

7.2. We review the complaints received within 30 days of receipt and will inform you of our decision in an appropriate manner.

7.3. The conditions and terms for consideration of complaints and signals regarding the services provided by the Clinics shall be determined by each Clinic. We are not committed to reviewing, forwarding or responding to such complaints and signals.

8. RESPONSIBILITY

8.1. As a provider of the Platform, we are liable for damages and lost profits that occur as a result of the use or inability to use the Platform, when they are the result of intentional actions or acts of gross negligence.

8.2. The Platform is an intermediary regarding the services provided by the Clinics and we are not responsible for:

The content that is exchanged between you and the Clinic.
The type and quality of the services provided by the Clinic.
A refusal of the Clinic to provide you with a service paid for by you.
Cases of damage or lost profits as a result of the action of the Clinics.

8.3. We are not a party to the contracts between you and the Clinics who provide you with services. All questions related to the service (subject, refund of paid amounts in the case of quality service) are specified with the Clinic. If you have any claims on these issues, consult the appropriate Clinic.

8.4. We do not undertake to check the qualifications of Clinics or other requirements introduced for persons who provide certain services and we are not responsible if a Clinic does not create a service as you want to receive.

8.5. When the Platform contains electronic links and advertising banners pointing to websites outside the control of Text Teo (FZE), we are not responsible for the content, accuracy and legality of such websites / web applications or for products and services that have become available to the User when using the services of the Platform.

8.6. We are not responsible in case of use of the Platform by a person who does not meet the age requirements specified in these Terms.

8.7. We are not liable for damages and lost profits that occur when deleting or blocking your account in accordance with these Terms.

8.8. We are not a medical service and we do not provide medical services, do not conduct medical consultations and are not responsible for any medical advice you receive from Clinics.

9. CHANGES TO THE GENERAL TERMS AND CONDITIONS

9.1. We reserves the right to unilaterally amend these Terms in case of change in the services offered or regulatory changes. The new Terms and Conditions are published on the website and apply only in the future.

9.2. We will notify you of the changes within 7 days of their completion by e-mail specified during registration and will provide you with the opportunity to familiarize yourself with the changes.

9.3. If you do not state that you reject the changes within one month of receiving the notification of the change, you are considered bound by them.

9.4. If you declare that you reject the changes, it is considered that the contract for use of the Platform is terminated within 7 days of receipt of the statement of rejection.

10. OTHER

10.1. The contract, according to these Terms, is concluded in the language in which you use the Platform.

10.2. These terms and conditions are freely available on the Text Teo (FZE) website.

10.3. The DIFC Law and in other cases British legislation shall apply to all issues not specified here.

170-Block C VL10

Sharjah Research Technology and innovation Park

info@textteo.com

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